Answered By: Research Help, Thomas Cooper Library
Last Updated: Aug 28, 2023     Views: 39

When using a credit or debit card on Student Printing Kiosks, you first choose an authorization amount to cover your printing costs. This will put a temporary charge on your card that will expire. If the charge shows as Pending or Processing with your bank, that is not a posted charge, and you can expect it to be removed or refunded. You should see a separate charge for the actual cost of your printing.

Depending on the policies of your specific bank, it can take anywhere from 1 to 8 business days for authorization holds to expire. You can contact them to see if they can tell you what to expect. If having these holds on your debit card is not convenient, you may consider keeping a small balance of CarolinaCash to use instead for low-cost print jobs.

You must wait until a Pending or Processing charge posts to your account to request a refund. If a charge posts to your account that is incorrect, or you have other issues with Student Printing Kiosks, fill out the online help form.

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